Refund Policy
Refund Policy
Last Updated: October 3, 2025
At Shae's Little Wonders, every item is crafted with love and care. Because our products are handmade and often one-of-a-kind, we handle refunds with thoughtfulness and transparency.
1. Refund Eligibility
We offer refunds only in the following cases:
• Your item arrives damaged or defective
• You receive the wrong item
• Your order is lost in transit and confirmed undelivered
To request a refund, please contact us within 7 days of delivery with:
• Your order number
• A clear photo of the item and packaging
• A brief description of the issue
2. Non-Refundable Items
Due to the handmade nature of our products, we do not offer refunds for:
• Change of mind
• Minor variations in color, texture, or design
• Custom or personalized orders
We believe these small differences are part of what makes handmade special.
3. Refund Process
Once your request is reviewed and approved:
• Refunds will be issued to your original payment method
• Please allow 3 - 5 Business days for processing
If your item is eligible for replacement instead, we’ll offer that option first.
4. Shipping Costs
Original shipping fees are non-refundable unless the refund is due to our error.
Return shipping costs (if applicable) are the responsibility of the buyer unless otherwise agreed.
5. Contact Us
If you have questions or concerns, we’re here to help.
Email: ShaeleneThompson@yahoo.ca
We want every experience with us to feel joyful and supported.